Submit a Support Request
Fill out the form below and we'll get back to you within 24 hours
Premium support for your Second Life experience
Our dedicated team provides expert assistance for all your Second Life product needs with fast and friendly service.
We pride ourselves on fast response times, usually resolving most issues within 24 hours of submission.
Get help with product updates, bug fixes, and feature enhancements for your LECASTLE items.
Fill out our simple support form with details about your issue and submit your request for assistance.
Our team will review your ticket and respond with solutions or follow-up questions to resolve your issue.
Once your issue is resolved, we'll close the ticket. You can always reopen it or create a new one if needed.
Fill out the form below and we'll get back to you within 24 hours
Enter your tracking code to check the status of your support request
We strive to respond to all tickets within 24 hours. Most tickets receive a response much sooner, often within just a few hours during our regular business hours.
Please include your avatar name, UUID, a detailed description of the issue, and if possible, the specific product you're having trouble with. Screenshots or error messages are also very helpful for quicker resolution.
If you've lost your tracking code, please create a new ticket and mention that you had previously submitted one. Include as much information as possible from your original ticket so we can match them up.
Refund policies vary depending on the nature of the product and the issue. Please submit a support ticket with details about your purchase and the reason for requesting a refund, and our team will review your request on a case-by-case basis.
Most of our products include an automatic update system. If you need to manually update, please visit our Mainstore and use the redelivery terminal, or contact support with your purchase information and we'll assist you.
Our support team is ready to assist you with any questions or issues you might have with LECASTLE products.